I have submitted my complaint to the BBB on Handango. Here is a copy of the complaint:
The following complaint was submitted on 4/30/2003 4:11:50 PM:
Mr. Paul Turner
138 Valerie Lane
Sherman, TX United States 75092 3959
Daytime Phone (903)816-3500
Evening Phone (903)816-3500
COMPANY OR ORGANIZATION INFORMATION:
305 NE LOOP 820 STE 200
HURST, TX United States 76053
Complaint #: 1040974
Complaint Type: General Complaint (not a car maker)
Date Received: 4/30/2003
Primary Complaint Classification: Delivery Issues
Secondary Complaint Classification: Credit or Billing Disputes
I have bought a lot of software over the Internet. The procedure is to purchase, then the company sends link for software to download OR the registration number to activate it. I have not received either. Here is the latest conversation. I am getting NO response from them now.
Customer (Paul Turner) 04/24/2003 02:08 PM
REFERENCE NUMBER: 521136
CREDIT CARD NUMBER: 5445xxxxxxxx9150
E-MAIL ADDRESS: firstname.lastname@example.org
Response (REFUNDS) 04/24/2003 01:29 PM
I apologize, but no orders could be located under any of the supplied information. If you have any additional info such as the order reference number, alternate email address, or the credit card number used at the time of purchase, any of these would help tremendously in locating your product.
Thank you for contacting Handango.
[4/28/2003 9:43:02 PM | Paul Turner]
I have been trying to get Handango to send me my registration on Clock+ that I’ve bought and paid for. Here is the information on the incident so far.
Question Reference #030417-000463
Order Ref. Number: 37131581
Submitted: 04/17/2003 12:22 PM
Last Updated: 04/24/2003 02:08 PM
Desired Settlement: Other (requires explanation)
I would like to get what I’ve paid for. All they have to do is send me the registration/activation number or the link to the fully operational software.
Customer Service Rep:
Product or Service: Clock+
Order Number: 37131581
Salesperson: Handled via the Internet
Payment Made: Yes
Purchase Price: 13
Disputed Amount: 13
Payment Method: Credit Card
Purchase Date: 4/13/2003
Problem Date: 4/23/2003
Complaint Dates: 4/17/2003, 4/21/2003, 4/22/2003
The bureau that will handle your complaint is:
101 Summit Ave., Ste. 707
Fort Worth, TX 76102 -5978
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